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Cancellation and Refund Policy

Last Updated: January 2, 2026

1. Overview

This policy outlines the terms for cancellation and refunds for CodeCollab Pro subscriptions. We want you to be completely satisfied with your purchase.

Digital Service: CodeCollab is a digital software service. No physical products are shipped.

2. Subscription Cancellation

You can cancel your CodeCollab Pro subscription at any time:

  • Go to your Profile Settings
  • Click on Subscription
  • Select Cancel Subscription
Important: After cancellation, you will continue to have Pro access until the end of your current billing period.

3. Refund Eligibility

We offer refunds under the following conditions:

Eligible for Full Refund

  • Request made within 7 days of purchase
  • Technical issues preventing service access
  • Duplicate/accidental charges
  • Service not as described

Not Eligible for Refund

  • Request made after 7 days of purchase
  • Change of mind after using Pro features
  • Account suspended due to Terms violation
  • Failure to cancel before renewal

4. How to Request a Refund

1

Contact Support

Email us at codecollabbeta@gmail.com with subject "Refund Request"

2

Provide Details

Include your registered email, payment ID, and reason for refund

3

Receive Refund

Approved refunds are processed within 5-7 business days

5. Refund Processing

  • Processing Time: 5-7 business days after approval
  • Refund Method: Original payment method (via Razorpay)
  • Bank Processing: Additional 3-5 days depending on your bank

6. Pro-rated Refunds

We do not offer pro-rated refunds for partial subscription periods. If you cancel mid-cycle:

  • Your Pro access continues until the end of the 3-month billing period
  • No refund for unused days
  • You won't be charged for the next billing cycle

7. Technical Issues

If you're experiencing technical issues:

  • Contact us first at codecollabbeta@gmail.com
  • We'll attempt to resolve the issue within 48 hours
  • If unresolved, you're eligible for a full refund

8. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. Chargebacks may result in:

  • Immediate suspension of your account
  • Loss of any remaining Pro benefits
  • Additional investigation time

9. Contact Us

For refund requests or questions about this policy:

Email: codecollabbeta@gmail.com

Response Time: Within 24-48 hours